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  • We were offered a promotional deal through my wifes employer a few months back to have my family join the YMCA. The promotion was good and I use to work at this location the first 3 years when it opened as a fitness instructor. SO I was excited about joing the YMCA family and being part of the amostphere again. Sadly It has been nothing but bad experinces since we joined. Long slow waits to get checked in for swim braclets or even scnanned to work out in the gym. The young staff at the front desk area seem to be immature and display lots of horseplay. The admin staff continue to have our name spelled wrong and phone number entered incorreclty in the system. After 3 times of searching for me in the system I did get frustrated why the corrections where not made? Especially after they said sorry and told me the changes had been made each single time I went through this process. The kicker was signing my daughter up for swim lessons for the summer only to find out a week later she would not be able to comitt to them due to changes with travel. With more than a weeks notice before swim class started I cancelled the class. I was told I should recieve the refund in 5-7 buisness days. Lets just say it took over 4 weeks, and if I had not followed up on the matter throughout the month it would have been forgotten. Very dissapointed in the customer service and buisness skills that this YMCA provides to its members. It seems very regular from my personal observations that members seem to be complaining at the front desk. Use to be an A+ organization but now it gets a failing grade. I would not recommend this gym.
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