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  • I'm genuinely surprised at the negative reviews here. I've been going to 5th ave since 2013, when a different calgary VW dealership burnt all bridges with their own brand of terrible customer service. But 5th Ave has always been honest, open and on point with any quotes and services that i have gotten there. Staff have always been pleasant, remember me by name and have always been great. No pressure sales pitches, just honest advice about what should be done, and what can wait etc. I have no brand loyalty to my VW, my Jetta just happened to be the favourite car I test drove. I'm the type to keep my cars (the last car was a 2000 civic hatchback that I miss dearly every day, but it died after 13 years.) So it is important to me to know that the service I get will help me keep my car for years to come. I've never felt cheated or pressured or ripped off at 5th ave, in fact more than once they have gone the extra mile and didn't charge me. I've had a number of recalls on my vehicle (not the dealerships issue, that is an umbrella issue for VW) but 5th ave gave me a brand new jetta for a month for free. I mean, sure they could have sent me back to the dealership I purchased through, and made the hassle someone else's problem. Instead they gave me a brand new vehicle to drive for a month, which I felt was more than fair. They also have a great shuttle service with drop off and pick up, this has also always been fast, and friendly. I don't know what's up with the recent negative reviews (my conspiracy theory muscle is immediately flexing) but I would suggest you go and talk to them, and decide for yourself. For me, I will continue to bring my car here even after warranty, they have always been 100% fair and square.
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