Every time I come to this store, I have a completely different experience.
And since they're usually positive, I'll give it four stars.
Firstly, their selection is REALLY nice. If you like shopping for movies, video games and blu-rays (especially movies), you'll be pleasantly surprised. I'll also give this place credit... everything they sell is in really good condition. So they definitely get points for that. The prices are also really good. I guarantee you can buy a handful of quality DVDs (about 5-7) for less than $20. It's pretty awesome.
My main complaint about this place is the customer service. It's totally hit-or-miss. The people working at the counter are either very friendly or total snobs. And every time I go back, it seems to be a completely new roster of people, so I can't remember specifically who is working behind the counter.
Overall, I really like this place and hope it sticks around for a long time. I just wish the customer service was a little more personable.