I came in a hot mess and walked out feeling great! I have a 2 month old baby and work fulltime, and was in town visiting family, so jumped at the chance to get my raggedy hair finally fixed. I was helped immediately, and the staff were super friendly and accommodating. They treated me like an old friend even though I walked in without an appointment with long, thick, matted curls. The shampoo was luxurious and the cut was perfect and exactly what I asked for. If I lived nearby I would be a regular!