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| - My primary care physician was Dr. Chia-how Liu, whom we've referred several patients to over the last several years. It was difficult making appointments with him because he is usually very busy and his office staff isn't the friendliest, but we really enjoyed his style and the care my husband and I have always received, until I was in an auto accident.
I was told by the emergency room that I was to make an appointment with my primary care doctor within the next week. I called his office, explained that I was in an auto accident and they said Dr. Liu could not see me for another week. After a subsequent call describing the urgency of being seen, they were able to schedule me the following morning. I was in a great deal of pain and after getting into their office, a member of their staff went back to talk to Dr. Liu then came out and told us Dr. Liu does not see auto accident patients unless I wanted to pay cash. I explained that my insurance information has not changed, which she said did not matter. He would only accept cash.
I could have paid cash, but the fact that my doctor decided to see me as a dollar figure instead of a person and a patient first, ruined the entire experience. I want a doctor who cares about their patients, not just about the dollar figure attached to us.
If he would have come out and talked to me in person, it would have been appreciated. To see that I was clearly in pain, needing assistance, to come in and then be told oops "someone" should have told you we don't see auto accident patients. He didn't even offer to help me find another doctor! It was just a horrible experience. I would NEVER want anyone else to make the same mistake of choosing him as their primary care physician when they were really in need of one.
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