Let me first say that this place has good food. We've eaten there pretty regularly by delivery only with no problems until tonight. Here is how it went down. I called to get my regular Milano's special and wanted to substitute mushrooms for fries (like I always do) and I was told to "hold let me ask my manager". Then the lady (obviously new) came back to the phone and said "you can only substitute onion rings". I said I've done this 10-20 other times so don't see why it's different now. She said sorry manager said no. Then I asked her to speak to the manager. She said "no he's busy unpacking boxes". I then proceeded to tell her that I would never again order from that establishment and hung up. It's ashame because they have really good food but this one horrible customer service episode did it for me.