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  • If I were to judge this place on food alone, it would be a 4. The problem with Nana is the establishment's need to ensure every single seat is filled. I get it...you have a business to run and you want to make money. However, when it negatively impacts the overall experience of the diner to the point where they no longer come to your establishment, it's time to rethink your policies. The way they try to organize seating arrangements is like playing Tetris trying to fill in every hole. Here's the scenario. I came here with a friend and we were waiting for another friend for a table of 3. Now, if you are a table of 3, your choices are either: -Half of a small table of 4 with an extra stool stuck on the side -Small table of 2 with an extra stool stuck on the side All of these arrangements are incredibly uncomfortable. You don't have the option to wait for a table of 4...in their eyes, 3 people in a table of 4 equals an empty seat. The restaurant wasn't even packed at the time when we came in...they just wanted to ensure that they optimized every single seating arrangement. So the waiter seats me and my friend down at a table for 2 and keeps asking when our friend would be arriving, constantly telling us that their policy is that they don't seat parties until they all arrive. I'm like I get it, if we were taking up a bigger table or if the restaurant was packed, I totally understand. But come on, even if my friend didn't show up, where would we be seated? At the exact same table for 2! So what difference does it make? Like I said before, the food is great here. I would come back here over and over again if we had a comfortable dining experience. I'm sure there are a ton of others that feel the same. Rather than focussing on capitalizing on every seat in house, focus on the customers there and it will pay off in loyalty.
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