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| - Yo, same thing with referrals. Different need for a visit. This time I've got Yelp to advise fellow patients.
If you're coming, best come with a hard copy of your referral. Faxed referrals seem to zip into this mysterious vapor cloud. In other words, the fax machine is like Cookie Monster. It gets hungry and likes to eat things. The front desk will not be happy with you. You will not be happy.
Having learned from my hip issue (yes, I'm falling apart), I clearly explained that my referral was being faxed over at the time I made my appointment. Whomever I spoke with acknowledged this. I stressed I was not in a position to drive and pick up my referral. (Right foot is out of commission.) The front office said this was no issue and they would call to follow-up if the fax had not been received.
Today I arrived for my 11am appointment flustered. (Late, my ride side swiped a car. Not my fault! However, I did ring the office to let them know I was running a tad late.) Upon signing in I was informed - wait for it - that my referral had not been received.
Fine.
I inquired if any follow-up had been made.
No.
I recapped yesterday's convo. (Yes, I had this conversation yesterday with the front desk over the phone. The replay went over like a mind eraser drinks had been given out with coffee that morning.)
*crickets*
On my way out I asked for my account number, so that I could access my information online. The front desk wrote down a number on a post-it and said, "Enter this number on the web site."
The website? There's only one website on the interwebs? I blinked a few times and patient-ly (see what I did there?) asked for the web url. She was going to write it down for me. Then realized she could simplify the process by writing the account number on the form.
That being said, my visit with Sean was great. He understands the reason for my visits and I'm happy to be working towards my goals. The intake process was thorough and the exercises were clearly explained.
I'm sorry to have written such a negative review. However, this was a similar experience to my first visit. Except this time I controlled my voice. And did not let the irritated expressions of the front desk get to me. Going to see a medical professional should not be this ... challenging.
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