The three stars are for the friendliness of staff and the location, it is close to work for me and makes it easy to stop in. The store is nice and always clean, though I've never sat in it for an extended amount of time. I'm typically out of there in ten minutes.
But, the actual drinks there are not very good to me. The tea lattes taste like sweet milk. I don't know what the powder is that they add to the drinks, but it tastes fake to me. Everything is really just too sweet, even when it's sugar free. Maybe it's just my taste buds. If you are looking for a local place, I suggest cartel down the street.