Dr Smith has The Most Amazing office staff ever!! Just popped in today for about the 10,000th time for them to fix my glasses as I (what a surprise...!) fell asleep w/them on & tweaked them...no problem, a few minutes later & my glasses are like brand new! They greet everyone by name & make you feel recognized & like they really care about you. My family & I have been going to Dr Smith since 1993 & as long as he has the same office staff(which he has basically had all this time, amazingly enough!), we will continue to go to him forever. I cannot stress enough the importance of his office staff & the role that they play. They are your 1st impression of his place & the warmth w/one is greeted puts one @ ease. They are also the last impression of his place & w/ all the help & assistance they give you in helping you w/your insurance, your benefits & what you are eligible for, what glasses look good on you & will fit your face ,etc.....you leave feeling good about your visit, your choice of glasses & choice of optometrists! These gals are the Absolute Best!!!