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  • First off let me start by saying that we've been to the Lakewood location and loved it. Second, the menu says "Be patient, it's worth it" or somewhere along those lines and I can understand so this has nothing to do with not having patience. We came in tonight and it was four of us that arrived and we were seated right away so no problem there. The problem started when we sat around waiting for our server who never came. Meanwhile we sat and watched while others came in and were greeted by their server with waters and a smile(our server included). The manager eventually came over to ask if we'd been helped (I'm assuming he saw us looking around) and took our appetizer order. The server eventually came around with tortilla chips and said to enjoy while we wait and mentioned that she knew someone else had already taken our appetizer order. Never introduced herself and didn't even say hi so I can't even tell you who our server was. We watched while she took tortilla chips and a variety of sauces to other tables and explained the different sauces. Meanwhile we sat wondering what we were supposed to enjoy our tortilla chips with. I finally asked her if she could bring the sauces and she did and explained the different sauces. Why we had to ask rather than her do it like she did at the other tables...I don't understand. She came over and asked for our order and we asked a few questions about the menu. I'll give her points for describing the menu well but that's about it. Three of us ordered arepas and the fourth ordered the fajitas. I wish I could review the food but the service was so sad at this point that we were just ready to leave by the time the food arrived. She never really checked on us while we ate but she did fill our waters. As much as I would like to have enjoyed this place and come back...I just can't. It was extremely disheartening to watch everyone around us get the service they should while we didn't. I don't want to be the person to make it about appearance but we obviously didn't look like their usual crowd (or at least the crowd that was around that night) and to watch the way our server interacted with everyone else and compare it to the way she served us was just...sad. The restaurant has extremely good reviews so they must be doing something right...unfortunately, we did not get the experience others have.
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