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| - Yelp Challenge 365 # 172/365
My IPhone had a cracked face for nearly 6 months. I had no insurance and 6 months ago, my phone was brand new. It broke my heart that my phone looked horrible, but it functioned.
I was in LV for a few days and my friend (resident of Las Vegas) tells me she can take me to a place where she got her phone repaired. $80 later, my phone is beautiful as new. Here is my story:
If you look at Yelp's nearbys....you will find TWO IPhone Doctors; both on Charleston, but at different street numbers and different phone numbers. I call the location on 1444 Charleston and get a recording.... the other one answers so we headed toward the other one.... But we pass 1444 Charleston first. We stop; just in case and they were open.
I go in and get an estimate of $80 for repair. I mentioned the other IPhone Doctor quoted me $70 and I thought with the same name, they may be branches of each other.
It turns out not. In fact, the other IPhone Doctor is a former employee of the one at 1444 Charleston. I suggested to TN, the tech (and I think owner) of this location that he may want to check with the Vegas Commerce Department. In passing, he mentioned other customers stopping in and complaining about poor workmanship, etc of the other one, demanding the 1444 location fix their phone..... Hopefully, TN will get this squared away...he said he doesn't want to make issues as the business they are in is a competitive busines....
For me, it worked out perfect. TN gave me a screen saver (the plastic cover things for the face of the phone) for free; saying he didn't want me to go away thinking $80 was not a fair price... How's that for customer service? Gave me a receipt and said my phoneis warrantied for the touch screen part; but not if I crack the face up again....
A great story for the great city of Las Vegas.
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