Could be just an off night but walked in at 7:45 on a Monday night (note my experience was an in store one) and the one employee in the place was on the phone sitting down. She didn't even acknowledge that I had walked in, and continued to talk for about 5 more minutes without a word to me (even as I walked around, grabbed chips, tried to make eye contact etc). The bicycle guy finally came in a few minutes later and rang me up, then I still had to wait for the employee to get off the phone before my sandwich was made. She claims she was speaking to her regional manager, but even if that happens to be true, I can't imagine a regional manager not understanding the need to serve a customer. Hugely disappointed by that service and don't plan on coming back.