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| - When I bought my house last year, I needed to replace carpeting in two rooms. I went to my local Home Depot and got a quote for the carpet and installation (which was an advertised special of $99). I decided to get other quotes to make sure I got the best deal. So, I called Empire Today. The person I scheduled with was very friendly and we scheduled an in-home appointment for the next day.
The next day arrived and the salesman was 20 minutes early (I was on my way home as I was expecting a 1pm appointment, not 12:40pm). The salesperson called me on my cell phone and seemed unhappy that it would be 5 minutes before I got home. When I got home and the appointment began, he measured the rooms and then showed me a number of options. The quote I already had was for Nylon carpet and the salesperson was pushing Polyester carpet on me (which I had not researched prior to this). When I asked about Nylon carpet he became agitated and told me it was more expensive. After listening to the salesperson do more to talk bad about how horrible Home Depot is (I was told their standard installation only includes one person, no removal of the old carpet, day laborers instead of professional installers, they would probably take up to 2 months to actually install, the quote I received was just an estimate and that it would be significantly higher in the end, etc) instead of actually trying to sell me on his carpet, I chose two colors (one for each room) and he gave me a price which was 3 times higher than Home Depot. When I told him about the quote I received from Home Depot, he agreed to match it.
I thanked him and said I would need a day or two to research my options and possibly get another quote. This is when he became really upset and badgered me about how far away I lived and he wasn't going to make another trip out to my house, about how he had given me the information I needed to make an informed decision, etc. He told me about the 3 day cancellation policy and badgered me until I agreed to purchase. I completed the sale and was told the installers would call me later that day to arrange for installation the following day. The salesperson left me copies of all the paperwork but conveniently forgot to provide me with the signed copy of the cancellation agreement which he did provide when I mentioned it.
Once relieved this guy was out of my house, I went back to Home Depot to discuss the accusations made by this salesperson. I was assured they were all inaccurate. As the day wore on, I became more upset with how the sales appointment went down and I decided to cancel my order per the agreement. I sent the cancellation notice in them mail as required by the agreement and I also called customer service. The phone interaction was positive, they tried to lower the price to keep me from cancelling but I was determined I would not use a company uses a salesperson that lies. They agreed to cancel my order and would refund my payment within 10 days (the maximum allowed by the agreement). They took the entire 10 days but my credit card was credited the full amount.
I can't attest to the quality of the carpet since I never had it installed but the salesperson was horrible. I think the only thing truthful the guy said was that Empire could install my carpet faster (but it didn't take Home Depot 2 months, it took 2 weeks. When they came to do the install, there were two qualified professionals, they took the old carpet away, and the final price ended up being $200 cheaper than the initial quote) Customer service was helpful but if I hadn't obtained another quote before this appointment, I'm afraid I would have been gouged on the price of the carpet.
I can't really say don't ever call Empire for your carpet needs, I would just make sure you do your homework, stand firm against a pushy salesperson, and make sure you don't get suckered.
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