Customer service, geek squad, and mobile in this store are terrible. Not informed and do not know how to do their jobs properly. Been here twice today and none of them know how to take an added warranty off a bloody cell phone. While they struggle, an employee by the name of Devin trys to talk us out of what we are doing and trys to get us to pay MORE money.
Not only does Devin have terrible customer service skills, but he felt the need to complain about customers that don't like the "clean rap" playlist that is playing. He called the customer "racist" because she thought that the blurred out swear words were still inappropriate.
My family and I will NEVER SHOP HERE AGAIN. Worst employees and customer service. Absolutely terrible! Words cannot describe how furious my husband and I are with this awful store.