Sure it needs updating and sometimes the staff can be crappy, but I will forgive all of that simply b/c the massage therapist I had there was AMAZING! And my husband and I both found bottled water in the waiting room area so I guess we were just lucky? I like how empty the locker room appears every time we go there, even though I see someone every once in awhile passing through. I'm assuming it's the time of day we book our appointments - whatever it is I will take it. I like my quiet time! =) Plus it's less time feeling awkward around strangers. I will be back in April and I hope my massage therapist is still there!