I frequent this Second Cup location because it is close to a dance studio that I train at. I find the staff here very welcoming and they remember my drink even though it's totally complicated and slightly pretentious.
Better yet, they have TWO patios that are pretty awesome to sit on in the warmer months. One side is in the shade!
There are three washrooms and at 2 are fairly clean (the other is the men's washroom so I don't go in there) despite the fact that they must have a lot of traffic and let's face it, clean washrooms are very important!
The only reason this place doesn't get 5 stars is because I heard second hand that this place may have had some "health issues." I only drink the coffee so I'm not too concerned but if you eat the food you may want to look into this. I don't know for sure but thought I'd put it out there!