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  • My husband bought me a deal chicken for a massage. It was getting close to expiring and I decided to treat myself. The receptionist was very attentive on the phone as well as professional when I booked my appointment. Also was good when I arrived. It is apparent the owners have put a lot of thought into the design of the place and it is lovely. Very relaxing atmosphere and lovely changing rooms and decor. I was shown the changing room by the receptionist and changed into a robe and slippers that were very nice. Yolanda greeted me when I was ready and lead me into the massage room. Other than her telling me her name, there were no questions or instructions provided (other than lie face down on the table). She is very pleasant and seems sweet. Unfortunately for me, the massage was very mediocre/sub-standard. Too much oil was used and applied with very short choppy strokes. She never asked me if the pressure was okay (actually too light) or if everything was okay. Don't get me wrong I appreciate a silent therapist during a session. However, when working on someone for the first time, there should be some "check-in" time. She didn't ask me what I liked or preferred either. There was a form to fill out that did ask medical history and reason for visit. I hope she read it, but I wasn't sure. Overall the session was fast and choppy and I did not feel connected when done. It was apparent that Yolanda was not used to "feeling" what was under her hands or exploring the tissue and waiting for a response to see if I was relaxing. After turning over I had to ask her to adjust the bolster under my legs to my knees as it was very uncomfortable and she never checked to see if it was in the right place! She totally skipped my abdomen (which I find is fairly common out here in AZ), but it is such an important part of the body and should be addressed during a session. Like I said, I am sure she is a nice person. But I would NEVER pay $90 for a massage from her!! She was mindful of wiping off the bottom of my feet and putting my slippers on so I wouldn't slip on the floor from all of the oil!! When I was done and went to the front desk the receptionist asked me how it was and I told her just so-so. She wanted to know if was the massage or the overall visit. I told her the massage and she acted sort of uncomfortable and just kind of skipped any sort of apology or offer to talk to the manager. If this is the kind of service they offer, I will predict this place won't be in business very long. You really need to stand out in this business and offer excellent services by experienced people. There was nothing about my experience there that I would ever go back. They didn't seem interested in even having me return. BTW, I did massage for over 25 years and taught massage for over 8 years at the community college level. I know excellent massage work and was very disappointed in my session here.
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