About: http://data.yelp.com/Review/id/0h2aABT6sWb9pOWc9Tm8GA

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About: http://data.yelp.com/Review/id/0h2aABT6sWb9pOWc9Tm8GA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-01-17 00:00:00 (xsd:dateTime)
itemReviewed	Cobblestone Auto Spa
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	This all happened in the May-June 2012 time frame on my 2010 Dodge Ram 2500 which is a 9.8 out of 10 condition-wise and taken VERY well care of. 1st visit - Express wash. Gear box above rotating brush scratched and pushed mirror back on the passenger side (drivers side brush reacted accordingly). I spoke with Austin who took damage report and was told video would be reviewed. I offered to duplicate scenario as it was already scratched and was denied. I was told i would be contacted in a day or 2. This visit took 30 minutes. I was not contacted and called 5 days later - I spoke with Austin again. I was told a replacement mirror was ordered and I would be contacted when it came in. 10 minutes on the phone. 2nd visit - Approx 1 week later. I spoke with another manager whose name I didn't catch. I was told the mirror was ordered and they would call me when it arrived. I told them I didn't want an aftermarket part. He told me he completely understood with such a nice truck. They ordered it from the dealer and it would absolutely be OEM. This visit took 15 minutes. 3rd visit - Approx 1 week later. I dealt with Carlos. I was told they needed to review the video. I asked if they could do that now, because that was supposed to be done a few weeks ago. I was then informed there were no cameras in that part of the car wash.... What??? You just told me 10 seconds earlier you needed to review the video... I was then told I needed to bring the truck in again (it had been there twice before). I told Carlos i was losing patience with this, but I would bring the truck in a 3rd time, but I would like to get the mirror that day because this would be nearing a month since the first issue. This visit took 15 minutes. 4th visit - Approx 1.5 weeks later. I brought the truck in again. Carlos looked at it and went to compare the scratch height to the offending part of the car wash. I waited for 10 minutes while he went into the car wash. He returned to tell me that he had a guy who would repair it. I told him I was promised a replacement. He told me he was not going to do that. He didn't believe the scratch was caused by the car wash to begin with and he was going above and beyond. I then offered again to duplicate the issue. Of course he declined. At that point he started bring up the "aftermarket" truck parts, the waivers, signs, warnings, etc... I told him I was promised the replacement for weeks. The repair and "painting" an unpainted black plastic mirror of such a new vehicle would not be as long term as I would like. I was told that's all he would do and was offered a hand wash and wax instead. I asked if that came in a voucher (because I no longer trust the car wash due to the rapport this situation has created)...I'd give it to someone with a beat up car. I was told they don't do that and come talk to him when I'm ready. Ultimately I left with a scratched mirror, an offer for a quick fix or a wash & wax from a location I've lost trust in and a few hours worth of visits and calls. After reading the Yelp reviews I saw "Jason" responding to various reviews and seemingly concerned with them. I called Jason's extension at their corporate office twice and left messages to "discuss my recent experience at the Chandler location". I never received a response. To sum it up... 1 truck in essentially new condition + Cobblestone Chandler = Hours of wasted time, a scratched truck and 1 unused "promise" of a wash & wax.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Roger

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