This is one of those places that the door greater says something nice, but looks the other way, as if to say, "ha ha, thought I was talking to you, huh?" LAME!
I usually find what I'm looking for, but anymore, this cheap imported crap we're accepting as merchandise has got to stop. I'm now assured that at least 50% of electronics that I purchase will be returned. So what are my options? Usually to buy something more expensive...I guess so, and Best Buy usually has the upgrade available, and is why Best Buy doesn't get the dreaded 1 star.