This was my second time back at Shake Shack as I was contacted by them after my last review and was asked to please return with a free burger. I will tell you, I truly appreciate businesses that read our reviews and take action! If nothing else, it tells their customers that they truly care about our opinions and want to make sure we have a positive experience.
While this is not my first choice of burger joints, my Shake Burger was pretty good. The produce seemed fresh and the bun was delightful. My one area of critique is that my burger was a little overdone, but not too bad.
I must rave about their service. From the moment I walked in, the manager greeted me with a smile and a friendly hello. The cashier was very bubbly and made sure I got extra pickles, which made me super happy. Lastly, the manager stopped by, picked up my tray and asked if I wanted more water. I declined the water, but the gesture was awesome and truly appreciated.