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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I know this is the last time i will use this place! I've been bringing cars here over the past 10 years on and off. Yesterday I drove in and as usual I requested SAE 5W20 standard oil. My wife and I always use that oil in our new cars. I did some research and found that Thom Smith, Valvoline's vice president of branded lubricant technology says standard oil does not void a warranty. My experience went like this: Kevin, the assistant manager processed my request for SAE oil and he did give me the warranty pitch and I said I understand. No problem. When some guy named GILL raised his head from my engine bay stating "YOU NEED SYNTHETIC!!!" He went on complaining to Kevin about my selection is wrong and "...He needs SYNTHETIC!!!" I asked Gill "Do you have a problem with me? There is already SAE oil in the car from three years of oil changes!" Gill said "Yes!" (Answering my question Do you have a problem with me. I said "Do you want me to just drive home NOW without the oil change?" Gill said Yes!" He let me get in the car and i was about to start the car when Kevin asked the technician below my car "Did you DROP?" meaning remove old oil. It was determined YES the oil was dropped and Kevin told me "DON'T START THE CAR!" Gill acted irresponsibly and emotionally and DISRESPECTFULLY! He is the wrong person at this shop and I feel SAD for the people he works with. A customer that was in the waiting room advised me to use Ted Weins shop down the street. I'll be going there next time with my family's cars!
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