I went in there trying to get a trade in. I was given the typical run-around 'this is the best we can do'. After about an hour of back-and-forth, where a guy who first introduced himself as a manager but later as only a customer service guy, I got down to the numbers I wanted. In the course of signing the loan paperwork, the finance manager Mike Powell was not only aggressively rude, pushy, he did not return my phone calls after the paperworks were turned in. Needlessly to say, I have to do my 'refinancing' on my own as he said 'everything is out of my hand'. Although the place is beautiful, no one there really knows what they're doing. Once they' ve got your signature, you are essentially a no-body to them and customer service is non-existent. I would NOT buy anything from them!