Dominick (the store manager) is extremely nice and will jump to help you. I had to bring my wife's car in the day before my wedding because the computer went crazy and started throwing codes and lighting up the dash like a Christmas tree. Dominick said they were booked solid but when he found out it was the day prior to our big day asked if we could drop it off. About 3 hours after I dropped it off, got the call saying all codes were cleared and didn't charge us a dime. I've been bringing cars here since moving to Charlotte a year ago and will continue to give them my service!