The staff is really friendly and ready to answer questions.
I got a coupon for a free vaccine from an auction 4 years ago and finally got a new cat that would need it. They honored the coupon and got the $40 exam and shot.
My biggest complaint is that the waiting room seems more like a pet smart then a dr office. They do have a fish tank/dog house for someone with way to much money, but it is neat for your dogs or kids to hang out in.