Top notch service from start to finish! I got an appointment the next day after I called. I got 2 text reminders about the visit (one the night before and one the day of). I'm very appreciative of the reminders since I forget a lot. I checked in and was seen at my actual appointment time. The tech was very friendly and explained everything throughly. I appreciated that she had empathy that two of the tests are uncomfortable. The doctor was super friendly and we laughed a lot about my horrible eye site. I appreciated that he pointed out many of the good qualities my eyes still had. He ordered three different kinds of trial pairs of contacts (they didn't carry my powers, but no one does) and I appreciated that he gave me options. Then it was time for the part that I always dread, picking out frames. I am completely challenged when it comes to this. Alonna assured me that she was going to find me frames that I felt beautiful and confident in. I told her good luck! I said I've been wearing glasses since the 2nd grade and I've NEVER felt that way. I appreciated this seemed to motivate her more lol. An hour later I found TWO frames I was absolutely in love with and I couldn't choose between. I appreciate the time that she took to run my insurance to see how best to use it (glasses or contacts). In the end I purchased both pairs of glasses because I felt beautiful and confident in both. Thank you for a great experience and customer service. I can't wait to pick up my glasses in a few weeks and I'll definitely be an annual customer.