I had a wonderful experience. She took her time to make my nails how I wanted. I only gave 4 stars and not 5 because it's a bit more pricey than other places I go. Shellac I paid 30 where usually I pay between 25 and 30. But 5 star for the customer service and nail work :-) ** i had to edit my review to 3 stars as my shellec was chipping in less that a week , when that never happens to me :-( ****