I don't typically get Zaxby's. It can be a bit pricey for what I consider on the same level as fast food. But the value for your money is on point. They have some excellent chicken here. Add the Zax sauce and you've got something pretty awesome I think.
I usually get the "Zalads" to make myself feel better about eating fried chicken. If not that, the good ol' plate of chicken fingers, fries and such makes for a filling meal that you will regret in due time.
As far as service goes, I'm sure I echo the sentiments of previous reviewers and generally any fast food patron that it sucks. I don't expect much from high schoolers taking my money and handing me some food. I'm also not a fan of the blatant Christian-leaning bias of most Zaxby's restaurants. But I guess it appeals to their standard clientele. I don't mind it - I'm not going to stop going because of it. After this review I'm actually kinda craving some of their chicken right now...