Wish I could give TWC zero stars. They have billed me wrong consistently for 4 months straight, then hit me with fees that don't make any sense. When I call to discuss, I am on hold for an average of 40 minutes. When I finally get someone on the phone, they are rarely helpful. One woman told me her manager would call me back and he never did.
The worst part is, I'm an accountant and even I can't figure out their billing system. It should be illegal the way they bill people. It doesn't help that they have a monopoly on almost all downtown apartments in the Charlotte area. I have bugged AT&T U-verse about offering in my area, so hopefully I will be able to switch soon. If you are considering moving into an apartment building that only offers TWC, I urge you to reconsider! Possible the most frustrating company I have ever interacted with.