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| - My husband and I were extremely disappointed with Platinum Ride Limousine and would strongly discourage anyone from using them. Our contract stated we would receive a one hour, one way transportation from our venue to our resort. I was starving and had the driver of our Towncar go through the drive-thru of Jack in the Box, which is a four minute longer route, only to find out at the drive-thru window that there would "potentially" be an additional charge even though it was recommended by Joey DeVenuto to "take the long route". My husband immediately contacted Joey and was told that there would be an additional charge due to the additional stop. Letting cooler heads prevail, we stopped communication, only to find out that the charge was $150 . We did not feel this was warranted due to the fact that we never left the car, did not go past our one hour window, and would have appreciated the accommodations and understanding that this was our wedding night and this was the last thing with which we wanted to end our perfect evening.
When conversation continued with Joey at the later date, my husband became frustrated and I decided to handle the situation with a level head. I spoke with Frank DeVenuto, co-owner of Platinum Rides, who became defensive of his brother and escalated the situation by stating that he has police officers who drive for him and private investigators who will find where we work if we "defamed" his business operations through any social media platform. He attacked my husband and my character and said he would take all measures necessary to prove that we were "ridiculous" and terrible customers. He turned business matters into a personal conflict. We tried to complete this business transaction multiple times throughout the conversation, however he felt it was necessary to continue his barrage of insults before finally accepting our payment information. This night was perfect, excluding any interaction with this business. STRONGLY DISCOURAGE!
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