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  • Poppy's bagels are good but good can only go so far when you feel like you get pooped on week after week by their horrible customer service. I constantly try to give them a chance and today's experience was the last one. I walked into Poppy's today at exactly 12:45pm and noticed a sign that said they were closing early at 1pm in "observance of the Panthers game". Okay, understandable if that's how you want to run your restaurant- since I'm taking this to go, walking in 15 minutes before you close should be acceptable. Plus the place was still fairly busy with customers that were eating and waiting for their bagels. Nonetheless, I stood in line to be ignored for the next 5 minutes. Not even a "we will be right with you" as they had their backs to me clearly more concerned with cleaning up everything before they closed. At 12:50 I was finally acknowledged (and now there was a line behind me of customers that had arrived after me) and I attempted to order my usual egg bacon and cheese. The lovely gent that took my order rolled his eyes and huffed and puffed and told me the grill was closed because they were closing at 1. I pulled out my phone just to make sure I wasn't crazy, and I gave him a bewildered look like .... OKAY and your point ? Thats 10 mins away and I'm asking you to make me an EGG. You run a restaurant, and you're willingly turning away business. Sure dude. we have a restaurant of our own and unfortunately people walk in close to when you're closing, it's the name of the game. But you put a smile on and you do your job-or else get out of the restaurant industry. Regardless of how good your food is, if your customer service sucks and you run a lazy staff and restaurant, you don't deserve my business. And based on their sanitation score (90) and details that can be found online, you can tell its pure laziness. I have no respect for that.
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