Went there for my sons birthday, have been there on many occasions. Weekday night, average busy. My daughter and I stood at the hostess stand while 4-yes 4 hostesses stood there talking to one another and looking at an ipad thing etc. Nobody acknowledged us-we literally stood there 5+ minutes without anyone even looking up or saying hi. We finally went past them to look for the rest of our party and sat ourselves without them saying a thing. Got to our party, no silverware or place settings. My son said they had been there over 15 minutes before anyone even acknowledged them.
After our server finally came over everything was spot on. Food came out correct, timely, drinks were kept full etc. 100% great service from our server. When we left....again no acknowledgement from the hostess stand.... not a stellar first or last impression.
I think ultimately you pay alot of money for atmosphere and presentation. I don't know that hte amount of food you get is worth the money exception being the kids meals. Those are well worth it. The rest, meh-over priced and under portioned. Tastes good though.,.so..