The technicians kept me up to date with where they were and when they'd be at my house both with a call and text updates. Many technicians are impersonal and unfriendly, however Stephen and Mikey were smiles and chit chat yet still got the work done. They were fast and efficient taking their time with my microwave as to not drop or damage anything in my kitchen. Amazing experience with ELITE APPLIANCE REPAIR and not only will I use them again but I'll be highly recommending them to my friends and family!