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| - I was pretty excited when this location opened in Norterra and, to be fair, things were great when my family and I first started going to this particular location. The service was good, the food was good and it was our favorite Pita Jungle (we also patronized the Arrowhead location for some time and work near the Desert Ridge location too).
Unfortunately when it comes time to write a review, I can't really say much good about Pita Jungle at Norterra anymore, and that's nothing short of a huge shame. This place had amazing potential and a great location and, despite what some say in other reviews, I actually liked the decor and the ambiance the most at this location. The sour spot for my family and I, unfortunately, has been the steady decline in the quality of both the service and the food itself, the former far more than the latter, which is unfortunate because I can stomach bad food but not bad service.
Where to begin? The servers at this location seem to be stretched not too thin, but too far apart in the tables they work. My family and I have never, never been able to figure out how/why our server also works the bar and a few tables outside and then other times just disappears. This happens regardless of where we sit or what server we have, they all seem to just cavort about and work random tables, rather than having a fixed section. This is funny to me because, on occasion, I've actually been told that there are 'sections' so I wonder what kind of crazy system they have going on. To the casual observer, you'd almost think it was some sort of complete free for all, which I know it's not, but come on. This has been a consistent theme and while it was worst for the tables nearest the bar, by the entrance, it seems to have recently grown to cover the entire floorspace. No matter where my family and I were seated, we always noticed this behavior.
The end result? Poor service. Drinks don't get refilled on time, nobody checks to see if the food is OK right after it comes out, you name it. It's a shame because the servers are always sprinting about from place to place, seemingly with a sense of urgency (which is otherwise desirable) but because there is no order to what they're doing, it's sort of wasted effort. You can run between a bunch of tables but if you can't keep track of which ones are yours, invariably people are left out to dry and that's precisely what happened to us, more times than I can count.
Another thing that irks me is the management at this location. I don't know when it changed, or if people rotate or what, but I think that has something to do with it. I've called to complain maybe 5% of the time I go there, which isn't too bad actually since I've been dozens of times, but the kicker is that nothing ever changed as a result, and that stings even more than the initial bad service itself, at least it does for me. To pretend you don't have a problem when long time customers repeatedly call, that's just asinine. Complaints are down, I am told. I wonder if that's because people got tired of going there and have nothing to complain about since they no longer patronize your establishment.
In any case, I gave this place plenty of second chances, but I have no tolerance for rude staff and zero accountability for poor performance after repeated complaints directly to management. You got more than your fair share of second chances, but you're not getting any fifth or sixth chances out of me. Never going back, even though the manager offered a free meal. There's not enough free food in the world to make me tolerate bad service and food runners who give lip to a customer that has already been wronged by shoddy service and a kitchen mistake. How low class can you get? Avoid this place unless you really want the answer to that question.
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