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| - When this Ulta first opened, I only went occasionally. Now I'm a fan! I love the salon, and also enjoy that I can pick up my Urban Decay eye liner, stila lip stain, and some Burt's Bees lip balm for my sweetie all in one swoop. The customer service really can vary based on who you interact with, but in the past year, I feel like the customer service has gotten so much better and the majority of the time, I've had a terrific experience.
I had never tried using the salon, but in November I had a flyer that had a good deal on a cut and color. I figured why not. I didn't love my (then) current salon, and needed a cut pretty bad - I had a conference coming up and I couldn't remember the last time I had a trim (whoops). They were able to get me in that week, and were very friendly when making the appointment. I booked with the salon manager, who does cost a little bit more (I did appreciate that they told me that when I made my appointment, otherwise I would have been a little annoyed). I have to say, well worth the slightly more expensive cut and have one of my best hair cuts ever. Emily, the salon manager, is friendly and bubbly - without having that too syrup-y sweetness that gets on my nerves. She is fun, and the type of girl I can see myself bitching about work or relationship problems over some beers. I appreciate that Emily listened to my concerns, asked plenty of questions, and then offered suggestions. In the end, I tried something a bit different because she seemed to know what she is talking about (and hey, hair grows back).
One of the signs of an excellent hair cut in my book is a cut that looks good but also looks good while it grows out. This is probably what has impressed me the most about Emily's skills - when it gets closer to my next cut, I can tell I need a trim but it still looks pretty good! My mom (who is a wonderful lady, but rarely compliments my hair) even has gone on and on about how good my hair looks. Further, I never once felt like Emily was trying to up-sell me or add anything on. When I asked about manicure stuff, she answered my questions without being pushy at all (and I went for a gel or Shellac manicure - I can't tell the difference between them).
Enough about how in love with my hair cut I am. I like Ulta because they have good sales. I'm not rich, so where I can save a few bucks, I'm all about it. Some of Ulta's sales are really fantastic, especially if you pair it with a coupon. that's when I stock up on stuff (they sell a body scrub that I absolutely adore). Now, you can't always use the coupons on all products (such as the higher end "prestige" brands), but I buy enough other stuff that it's not a big deal. Plus, it's not like Sephora mails out coupons any more frequently and offers $3.50 off at least once a month (sure, $3.50 off $10 isn't a lot, but it's worth it to me!), and I've never received a coupon for cosmetics at any department store.
Sometimes certain brands (especially the drug store stuff) aren't very well stocked. I recently wanted to purchase some bath goodies and One (I think that's the brand) had three bath bombs total - I bought two. But really? THREE?? I would have happily bought nine of them. Also, I once purchased a lipstick that came packaged in a box, got home, and went to try it on only to find that it had already been sampled by someone else. YUCK. Luckily they were very nice about exchanging it. As I mentioned that the customer service has improved, so has the cleanliness of teh store. That said, some displays tend to just be cluttered no matter what and that can make it tricky to find what you want. If you like nail polish though, Ulta is one of the best stores to shop at, plus they tend to have a good selection of Zoya polish.
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