I spoke with them to get a quote and let them know i had a better rate of $119/ hour for 3 men with another company that i would go with. They wanted to match the rate so I picked them since the reviews were good. At first, everything was fine until we moved. The 3 guys who came to move us were nice and my husband was with them when they loaded. We have moved in less time than they took, but with me not being at the old apt I will not comment on that part. When they were finished and i realized the paperwork was at $129/ hr. It was late Friday evening, but the driver was able to get a manager on the phone and he assured me they would credit my account back on Monday (which they did). Shame on me for not checking to ensure the deposit of $119 was applied because it was not. I have emailed them multiple times (called once and left a message) over the past month with NO response. Still no response. If they would have responded and explained their logic, i would be writing a different review. I would not suggest using them if this is the response you get after using their service. They will keep your deposit and not apply it to your final bill as they should.