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  • THE MOST AWFUL CUSTOMER SERVICE!!!!!! My son is on a travel baseball team and we were planning on coming to Las Vegas for a tournament over Thanksgiving weekend. My husband and I were at Route 91 when the mass shooting happened and thought that we would feel okay coming back to Las Vegas but as the weeks got closer, we decided we couldn't do it. Our team was ok with us cancelling the trip so we called to cancel our room block but not only did they tell us we couldn't cancel, they also said they would be charging everyone for their rooms. I called with plenty of time to allow the hotel to refill these rooms. I understand there are policies but sometimes compassion should over rule policies. What we experienced at Route 91 was the most terrifying thing.. to think we were not coming back home to our children is something I will never forget. I just can not believe that the hotel can not understand our reason for not wanting to come back to that city.
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