Terrible service years ago on a CRT TV under warranty from Walmart. Had to take it there, they refused to come to house, took a very long time, and had poor communication.
Terrible service recently with an LG dryer. Whoever answers the phone & schedules service has been rude to my wife on multiple occasions.
Tech who came to house was grumpy, unprofessional, brought nothing with him the 1st time when we had already told them what was broken. Assessed, came back with that part, looked at machine 5 minutes and said that it would be a big big hard job and needed more new parts. What did he look at the first time? He was very rude, knocked obnoxiously & didn't use (perfectly functioning) doorbell.
Ridiculous. We have been without a washer for almost a damn month at this point.
They were supposed to call to schedule today before 10:00am, and never did.
Home Depot has gotten involved & is sending another service company. LG should be ashamed to have them as a warranty service company.