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  • I took my computer in and showed the owner the error message I was receiving. He said no problem, for 65.00 he will scrub and reload windows and it will be fixed. I said great. He then called me and said he needed to do more work on it and it would be 93.00. He has a very think accent and I asked him twice 93.00 all in? He said yes with the coupon it comes to 93.00. I said fine. I then went to pick up computer and he said it was an extra 93.00! 158 total! The computer isn't even worth 100! I explained to him I said all in twice! And what coupon then? He said he was saying you "put down" 65.00 not a "coupon" for 65! Ok, I thought it does sound like that in his broken english and candidly it was very uncomfortable for me. So I just signed the cc receipt and left with my computer. He said not to worry, you are under full warranty! I had asked if he was sure it would not bounce me off again. Sure enough as soon as I got home it went on line but then bounced me off. The same error message came up as when I brought it to him! Imagine! I then brought it back and asked him how he couldn't fix it? He said his tech didn't need to do a scrub but found all the corrupted files and just removed them but would now do the scrub! I then got upset due to him telling me they were going to scrub the first time and didn't! How do I know they wouldn't again? So he said it works take it back! Imagine that's how he operates? I showed him the pic and he said it was the router! I explained my two pc lap tops worked fine and an iPad! He then said quote if someone even a Ph.D. Couldn't fix the computer it works fine I'll leave the biz if so. I then took the computer straight to Microsoft at fashion show and Brandon in less then fifteen minutes fixed it. Said it was common, the new DL of MS 10 disrupts network card drives and a simple FREE Dell upgrade fixed it! I wonder will The owner now leave the biz like he said? Like everyone else that has left a experience I recommend staying far, far away...
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