March 28, 2017: This is an update. I am updating them to 5 stars. I spoke to Helen the manager. Helen took care of the complaint. Per Helen's offer, I ate at this location on March 28, 2017 in the evening. Gina the supervisor was not there because if she was, then I would not go. The employees who were there, were all very nice. I recognized that they all were trying to be helpful and wanted to make sure my order was correct, even the cook in the back.
This Arbys location deserves 5 stars. Thank you Arbys Las Vegas on Rancho Dr.!