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| - I started out thinking this place was great. They have a nice locally owned feel and seemed customer service oriented. Unfortunately, it usually isn't until this week that their "customer service focused" rhetoric was put to the test... FAILED MISERABLY.
I took my car to have the oil changed and tires rotated. It was driving totally normal but they suggested it was about time to have them rotated again, so I followed their advice. When I picked my car up and drove out of the parking lot, I immediately noted it sounded very loud, almost like a small jet taking off. I thought maybe it was the road surface and decided to wait and see if it continued. Later that day, I took my car out for some errands, the noise was still there. When I entered the freeway, the steering wheel started vibrating forcefully and there was a noticeable pull to the right. I called ATAC and explained the symptoms that developed after having the tires rotated. They told me to bring it back in and they would take a look. After they looked at it, they advised the tires were worn and all 4 needed to be replaced. I find that very interesting that they performed (and charged) for a tire rotation without ever realizing the severe wear on the tires! They even gave me an update on the tire condition when I picked up the car, which they noted to be fine and only suggested maybe thinking about replacing two of the tires in "another oil charge or two, definitely no rush". After recognizing their oversight, they did not offer to refund the charge for the tire rotation, even though it was COMPLETELY UNNECESSARY since now they are suggesting I replace all 4 tires asap! I have had cars a long time, and have never had a problem with a repair shop being able to correctly identify worn tires. I'm not sure if they are incompetent or if they just wanted to charge for the tire rotation since they don't sell tires at their shop and therefore wouldn't make any money off of that service. Either way, consumer beware! I won't ever be taking my car here again, nor would I ever recommend this place to anyone!
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