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  • We went to Camelback Ford to purchase a car for our son. We saw some 2014 Focus models on sale there on the internet so we printed up the flyer and visited them. We were not greeted on the lot and had to go inside to find someone to help us. We were introduced to Chris and I'm pretty sure he'd been selling cars for about a week, if that. I gave him the flyer we had and off we went to go find a car. On the way out, we met the Sales Manager. He saw our flyer and said they sell the cars for the price advertised on the flyers...they don't add a bunch of stuff like other dealers. Those were his words...not mine. We found a car and Chris had to have another sales manager come over and work the deal. When it was done, there was a $599 charge for some fabric protection, paint seal, and window tinting. OK, fabric protection is a can of Scotchgard...maybe $10! New cars have clear coats and don't need "sealing." (Check the internet!) Window tinting...maybe $150!. I told him we weren't going to pay for that "service" and he said he would have the window tint removed. HOW STUPID!!! Pay someone to remove something because you're over-charging for it in the first place??? I told him to leave it and he said he contracts with a business to tint the windows and they guarantee it for life. I told him we didn't want the guarantee. When I asked the business name, he said it was "internal." He claims he went and asked the owners of Camelback Ford if he could sell the car without the $599 junk and they refused. We even told him we would pay cash for the car and it didn't sway him. So, we left. Didn't buy the car and will never return to this dealer. They told us one thing and then went back on it as soon as we were ready to make a deal. They will not sell the car for the advertised price and claim this $599 charge is for "dealer installed options." Yeah right!!!
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