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  • Heist - everyone knows about Heist - fancy food and decent beer - that's the general feel I get from talking to others who have been there. As with most Charlotte Breweries, I have already tasted their beer prior to my visit. This was my last brewery in Charlotte that needed an "official visit". The Brewery Restaurant complex that is Heist, is quite extensive. A large patio/outdoor seating, two bars and a main indoor dining area. My initial impression was that it felt very dark and cave like in here. There was a private party in one area, so we sat at the bar by the brewing tanks. As I've already tried the majority of their beer, I settled on the closest thing they have to an IPA which is their San Fran Disco, a hoppy American Ale - it was drinkable and refreshing but nothing spectacular. Our bartender was not friendly at all - she was "short" with us and didn't really seem like she felt being at work. She was all business and wanted to get the "job" done and move on. When I asked questions, she answered so quickly, it felt like she couldn't be bothered. While sitting at the bar another server/bartender (?), tall and blonde, helped an AA family waiting for their table with drinks; the server was really very rude to them. Yes, they ordered 4 Sprites but that shouldn't matter. She filled them all with the soda hose, dripping soda everywhere and almost slammed them on the bar. "Here you are, four Sprites!" she sneered. I couldn't believe the family didn't say anything - I certainly would have and almost did on their behalf. So A) the server was having a bad day and took it out on the customers B) she is rude all the time and shouldn't be a server C) she felt like the customers were being cheap and refer back to A or B - D) she doesn't respect people of other colors. The whole "sour" staff ruined the experience for me. Maybe it was "bring your personal baggage to work day". I don't care if your beer and food is just okay or awesome. If your staff doesn't represent your product well, no one will buy it. All the pictures I've ever seen of their food look awesome. I would probably be more likely to come back here for dinner than for the beer next time. Going to round up to 3 stars as I try not to be "that guy who's trying to wreck a business". The staff members I encountered were 2 star and 1 star.
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