The office is pretty quick to get you in. The front desk people are friendly, and the office calls to remind you of your appointments. The billing office (Clara) is helpful. All in all, we've had a good experience. It is EXTREMELY hard to find a pediatric psychiatrist, so even though it's out of network, we are willing to go and pay the 30% portion. Dr. Gafoor seems like a good doctor and is very personable. I'd recommend him for children or adults.