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| - I recently purchased a Group On for a salon pedicure and called to make the appointment which they were booked two weeks out. I made the appointment and the day before the appointment they contacted me to tell me that the nail tech that I was scheduled with called in sick. When I stated that my appointment was for the next day at 11:30 , they indicated that she was going to be out then as well. Ok, I was fine with this, and they offered to get me in at 2:00 or 3:00. I indicated that I would have to check my calendar and would call them right back, but she put me in for 3:00 temporarly. I called back 10 minutes later to let them know that I could not make 3:00 work due an appointment I had at work and would need to have my pedicure at 2:00. This was done via voice mail and asked them to call me back to confirm this was still available. I did not receive a call back, and followed up with a new call to Tangles the following morning, which was the day of my appointment and I left a new voice mail message to confirm that they received my previous voice mail and please call me back. I did not receive a call, so one would assume that they had me down for 2:00. I took a late lunch from work, and drove over to their location on Whitney Way which is a good 20 minute drive and when I arrived, was told they had me down for 3:00 and that they were booked and could not get me at 2:00. At this point I was very frustrated, due to the lack of not responding to my voice mail messages. The receptionist told me she was aware of my calls, but did not have the time to call me back, since they were so busy. This took an hour of my day, and a gallon of gas to drive there, and was not offered any compensation for their lack of not informing me that they were now booked at 2:00, even though I told them I would call right back to confirm either 2:00 or 3:00. This is the poorest customer service I have ever recieved by far from a salon!! I wonder how they plan on staying in business, when they treat clients in this matter and have no regard for their time and money, ($3.80 a gallon for gas). I understand that sometimes it is necessary to adjust an appointment, but the lack of respect for my time is over the top for me. Also when a salon signs up to offer a Group On deal, I would assume the goal for doing this is to try and build their business wth new clients. If they do not have the capablity to handle new clients, then they should not be offering this type of promotion. Not A New Client!
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