So we went from 3 stars to 2. NOT for the food. The food is good. The service??!?!?!?!?!?!! We ordered lunch, and food was forgotten. Crap happens, I understand that, so I immediately call. The manager said he would refund the card we paid with for the cost of the food forgotten. (chicken on a salad). So.....not make it right and bring the chicken? So now my friend has some iceberg lettuce for lunch? But **free** iceberg lettuce. I asked "that's what we do?" And yes, that's what they do. I remarked that I needed to get off the phone so I could go order her lunch and they said "ok". OK. I just would have expected our order to be delivered in full..eventually. But not at all?