Food is ok, ribs are amazing, but they forget stuff constantly. And heaven forbid you try and call and let them know. Places make mistakes, and I have no problem with that, but for the woman who answers to argue with you over it and tell you that it was your mistake or deny what it says on the menu is insulting. I've ordered two Caesar salads and never had any dressing, and the latest fiasco was when I ordered fingers and they didn't include fries. And she actually got mad at me and yelled that they don't come with fries. Both the hard copy menu and the yelp 24 app state fries. Every place and every person makes mistakes. But when you handle them like this, it makes it impossible to want to go back. I've loved this place for a long time and recommended it to everyone, but will be finding a new place from here on out. Their awful customer service has completely lost my business.