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| - I wasn't happy with the service here. Just terrible. I went down our hotel room in Treasure Island around 11'ish in the evening to get something to eat, the line was quick although there were guys ahead of me & waiting for their orders. I chose to have a southern style chicken sandwhich. I expected that Similar to those guys ahead of me I would also get mine in about 5 minutes. So I stood next to these guys, about 7 minutes all of them left with food. I decided to sit down in on of the high chairs with my husband. Fifteen minutes later there still no food, I decided to go back to the same counter guy and told him that it seems like the food is taking so long. He looked at my receipt and told me it's gonna be another 15 minutes. I told him that he must be kidding , because I've been waiting for a littlle bit more than 15 minutes, he looked at my receipt again and he said oh it was 16 mins ago, he asked someone in the kitchen and told me again IT IS GOING TO BE 15 minutes. I told him in the VERY FIRST PLACE he should have told me it is going to take that long, and after waiting for 15 minutes he was going to tell me its going to be another minutes? So its 30 minutes to get a chicken sandwhich? I was already impatient and I just asked for a refund, he told me to wait because his manager needs to do it. I was really pissed off about this, this is a fastfood restaurant, you were not told how long its gonna be while people ahead of you and some people after you already got their food, you asked for a refund yet you have to wait for a manager which was on the other side of the casino. I hate to say this but that is BS! I left because I was already hungry, some 25 minutes of my time wasted. My husband chose to stay to get the refund while I went to the other side of casino in starbucks to get a sandwhich and a drink. GAWD, I already have my frappuccino and a sandwhich in my hand when my husband called if I still want THAT sandwhich because it was just already made that time, that guy in the counter clearly has no proper training on how to understand a customer, we speak the same langguage - ENGLISH and I told him I dont want the sandwhich anymore because I cannot wait anymore I just wanted a refund. Anyways to those who plan to get something quick to eat in Treasure Island, do your self a favour. Go somewhere else & do not waste your time! UNACCEPTIBLE
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