I was excited to discover that Matt's Big Breakfast had opened at Sky Harbor but it was quite possibly the worst dining experience I've had at an airport in quite some time. I waited for nearly 15 minutes for a bowl of oatmeal and a coffee. After asking several times when my breakfast would be ready, and being told "Just a couple more minutes," I realized that I was going to leave the restaurant without my breakfast.
I requested a refund, however, the manager couldn't figure out how to work the register to handle my refund so I left without my receiving my breakfast or refund. The manager kept suggesting that I be patient while waiting for my breakfast and again when I requested my refund. Unfortunately I had a plane to catch and didn't have the luxury of waiting over 15 minutes for breakfast or to get my money back.
In case they haven't realized it yet - The airport is not the place to ask patrons to be patient! Don't waste your time or money at this establishment.