I'm sitting in line right now. It's been 15 min. I ordered two iced teas and a smoothie. I watched the guy jam the straws into the tea holding onto the top (where I will drink out of). This is after he wiped up a spill, wiped the edge of the cup of the person in front of me and then wipe it on his pants. I am embarrassed for them. The service was so poor. I will not be returning. Total time to get my drinks was 23 min. There was one other person in front of me.